Support
FAQs
Common questions about hosting, domains, billing, and support.
General
What is web hosting?
Web hosting stores your website files on a server connected to the internet so visitors can reach your site from anywhere.
Hosting
How do I migrate my existing website?
Complimentary migration is included for eligible new customers. Open a migration request in the client area and our team copies files, databases, and walks you through DNS.
What is included with every hosting plan?
SSL, professional email, daily backups, a control panel, and DDoS protection come with hosting. Plan limits for sites, storage, and inodes are listed on the product page.
Can I upgrade or change plans later?
Yes. You can move to a larger plan from the client area. We prorate the unused time on the current cycle when the change creates a charge.
How long does it take to provision a new account?
Most hosting accounts are ready shortly after payment. You will get a welcome email with panel access when the account is set up.
WordPress
Can I install WordPress easily?
Yes. WordPress hosting includes a toolkit in the client area for installs, updates, and staging. Shared hosting can install WordPress from the control panel.
Is WordPress bug fixing included?
Eligible WordPress hosting plans include WordPress bug-fix support — plugin conflicts, blank screens, and common update issues. See WordPress Bug Fixing for what is covered.
Do you host WooCommerce stores?
Yes. WooCommerce hosting is WordPress hosting tuned for stores — SSL for checkout, backups, and room to grow as the catalog gets busier.
Domains
Can I register a domain with HostPawa?
Yes. Search and register domains at checkout, including .com and African extensions such as .ng. You can also transfer a domain you already own.
Can I use a domain I already own?
Yes. Point the domain at HostPawa nameservers or update A/MX records at your current registrar. We can walk you through DNS during setup or migration.
Do you offer .ng domains?
Yes. We are set up for .ng and related Nigerian extensions, plus global TLDs. Restricted namespaces may need extra documents.
Billing
Do you offer a money-back guarantee?
Yes. Eligible new hosting orders include a 14-day money-back guarantee. See the refund policy for what is covered.
What payment methods do you accept?
Paystack and Flutterwave — cards, bank transfer, and mobile money where those providers support it. You can also add funds as account credit.
Can I pay in Naira or other African currencies?
Yes. Switch currency in the header to NGN, GHS, KES, ZAR, or USD. Prices convert at checkout.
How do I cancel a service?
Open the service in the client area and request cancellation, or file a ticket. Refunds on eligible new hosting follow the 14-day money-back window.
Security
Is SSL included?
Yes. Every hosting plan includes a free SSL certificate so your site can run on HTTPS.
Do you include DDoS protection?
Yes. Edge filtering is included on hosting. You do not pay extra to keep volumetric noise off the origin.
Support
How do I contact support?
Open a ticket from the client area, use live chat on the site, or send a note through the contact form. Support is available 24/7 for urgent issues.
Do you offer WhatsApp support?
Yes. WhatsApp is available for renewals, invoices, and support alongside tickets — useful when email is slow.
Still have questions?
Contact support