Shared & WordPress hosting
First-time orders on eligible shared and WordPress plans qualify for a full hosting refund within the window.
Billing & support
Refund policy
14-day money-back guarantee on eligible new hosting orders. Clear rules, no fine print.
Included
What you get
What the guarantee covers for first-time customers on eligible plans.
14-day window
Request a refund within 14 days of your initial payment. The clock starts when the order is paid.
Original payment method
Approved refunds go back to Paystack, Flutterwave, or your card. Account credit is used only if the gateway cannot reverse the charge.
Human review
Every request is reviewed by our billing team — not an automated rejection. We respond within two business days.
Process
How to request a refund
Three steps from request to resolution.
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01
Log in to the client area
Open Refunds and start a new request, or open a support ticket if you need help finding the right invoice.
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02
Tell us what happened
Select the related invoice or service and explain why the plan was not the right fit. A short, honest reason helps us improve.
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03
We review and process
If approved, the hosting fee is refunded to your original payment method or applied as account credit within a few business days.
Details
What is refundable
The money-back guarantee applies to eligible new hosting purchases. Some add-ons and third-party costs follow different rules once provisioned.
- First-time hosting orders on eligible shared and WordPress plans
- Initial hosting fee paid within the last 14 days
- Services that have not violated acceptable use policy
- Partial refunds considered case-by-case for unused prepaid terms
FAQ
Common questions
Quick answers before you reach out.
Which hosting plans are eligible?
New orders on eligible shared and WordPress hosting plans qualify. VPS, dedicated, and custom services may have separate terms stated at checkout.
Can I get a refund on a domain I registered?
Domain registration and transfer fees are paid to registries and are generally non-refundable once the domain is active. Hosting fees on the same order may still qualify.
How long until I receive my money?
After approval, refunds typically appear within 3–10 business days depending on your bank or card issuer. Account credit is instant if that option is used.
What if I am past the 14-day window?
The guarantee window is firm for automatic eligibility. Contact support if you have exceptional circumstances — we review those individually.
Do I need to cancel the service first?
Submit the refund request from the client area. If approved, we cancel the eligible service and process the refund together.