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Terms of Service

Welcome to HostPawa ("Company," "we," "us," or "our"). By purchasing, accessing, or using any web hosting, domain registration, artificial intelligence (AI) tools, or related online services (collectively, the "Services") provided by HostPawa via our website and client dashboard, you ("Customer," "User," or "you") agree to comply with and be bound by these Terms of Service ("Terms").

1. Account Eligibility and Security

  • Account Registration: You must provide accurate, current, and complete information during registration and keep your billing and contact details updated.

  • Account Security: You are responsible for safeguarding your login credentials. You agree to notify HostPawa immediately of any unauthorized use or security breach.

  • Password Resets: Following major platform upgrades, HostPawa may require periodic credential updates. Failure to reset credentials upon request may limit access to your client dashboard.

2. Services Provided and Acceptable Use Policy (AUP)

HostPawa grants you a non-exclusive, non-transferable right to access and use our hosting infrastructure and software tools in accordance with these Terms.

You agree not to use HostPawa Services to:

  • Host, distribute, or link to malware, ransomware, botnets, or phishing websites.

  • Send unsolicited bulk email (SPAM) or operate unverified mailing lists.

  • Infringe upon any third-party intellectual property, trademark, or copyright (DMCA violations).

  • Run crypto-mining scripts, resource-draining stress tests, or unauthorized background daemons that compromise shared server stability.

  • Host illegal content under applicable local and international laws.

HostPawa reserves the right to immediately suspend or terminate any service found violating this AUP without prior notice or refund.

3. Artificial Intelligence (AI) Features and Usage

HostPawa may integrate AI-powered tools (e.g., site builders, automated troubleshooting assistants, code/content generators). By using these AI features, you acknowledge that:

  • No Warranty of AI Output: AI-generated content and recommendations are provided "as-is." HostPawa does not guarantee accuracy, functionality, or originality.

  • Customer Responsibility: You are solely responsible for reviewing, testing, and verifying any AI-generated code, text, or configurations before deploying them to live production environments.

  • Data Processing: AI queries may be processed via secure third-party API providers strictly to fulfill the requested feature and in accordance with our Privacy Policy.

4. Billing, Invoicing, and Renewals

  • Payment Terms: All invoices are generated in advance according to your selected billing cycle (monthly, annually, etc.) and are due on the invoice due date.

  • Automatic Invoicing: Invoices are automatically delivered to your registered account email. It is your responsibility to maintain active payment methods.

  • Domain Renewals: Domain name registrations and renewals must be paid prior to expiration to avoid registrar redemption fees or loss of domain ownership.

5. Suspensions, Late Fees, and 30-Day Termination Policy

  • Overdue Suspensions: Unpaid services will be automatically suspended past their due date.

  • 30-Day Permanent Termination Rule: Any suspended hosting service, VPS, or associated product that remains overdue for more than thirty (30) consecutive days will be permanently terminated from our servers.

  • Data Deletion: Upon permanent termination, all associated website files, databases, mailboxes, and automated server backups will be permanently purged and cannot be recovered.

  • Customer Due Diligence: Customers must ensure active services are renewed on or before the due date to prevent data loss.

6. Backups and Customer Data

  • While HostPawa maintains routine disaster-recovery snapshots for internal infrastructure stability, you are solely responsible for creating and maintaining independent, off-site backups of your website files, databases, and emails.

  • HostPawa assumes no liability for loss of data, corrupted databases, or unrecoverable files resulting from hardware failure, software error, suspension, or termination.

7. Uptime SLA, Upgrades, and Maintenance

  • Infrastructure Upgrades: HostPawa reserves the right to schedule server maintenance, platform migrations, and security patches. We strive to notify users in advance of planned downtime.

  • Migration Disclaimers: During active data or server migrations, intermittent performance fluctuations may occur. Users are advised to submit a support ticket via the client portal if persistent issues arise.

8. Limitation of Liability and Indemnification

  • Disclaimer of Warranties: Services are provided on an "as-is" and "as-available" basis without warranties of any kind, express or implied.

  • Cap on Liability: To the maximum extent permitted by law, HostPawa’s total liability for any claims arising under these Terms shall not exceed the amount paid by you for the specific service during the three (3) months preceding the event.

  • Indemnification: You agree to defend, indemnify, and hold harmless HostPawa, its directors, employees, and agents from any claims, damages, liabilities, or legal expenses arising from your use of the Services, breach of these Terms, or content hosted on your account.

9. Modifications to Terms

HostPawa reserves the right to revise or replace these Terms at any time. Continued use of the Services following posted updates constitutes acceptance of the modified Terms.