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Privacy Policy

HostPawa ("we," "our," or "us") respects your privacy and is committed to protecting the personal data of our users ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, or use our web hosting and domain services.

1. Information We Collect

  • Personal Information: Name, billing address, email address, phone number, and company name provided during registration and checkout.

  • Payment Information: Payment transaction identifiers and billing details. Payment card details are processed directly by encrypted, PCI-DSS compliant third-party payment gateways; HostPawa does not store raw credit card numbers.

  • Technical & Log Data: IP addresses, browser types, operating systems, referring URLs, access timestamps, and server log details generated during interactions with our network.

  • Domain Registration Data (WHOIS): Information required by ICANN and domain registries (e.g., registrant name, address, phone number, email).

  • AI Feature Input Data: Text prompts, support queries, or configuration parameters submitted when utilizing integrated AI tools inside the client portal.

2. How We Use Your Information

We process personal information for the following legitimate business purposes:

  • Setting up, maintaining, and provisioning hosting accounts, servers, and domain names.

  • Processing financial transactions, issuing invoices, and sending payment reminders.

  • Delivering technical support, responding to tickets, and issuing service notices (e.g., password reset requests, policy changes).

  • Enhancing server security, mitigating DDoS attacks, preventing fraud, and enforcing our Acceptable Use Policy.

  • Improving platform user experience, site design, and integrated AI capabilities.

3. Data Sharing and Third-Party Disclosures

HostPawa does not sell, rent, or trade your personal data. We share information only with:

  • Domain Registries & ICANN: Mandatory contact information submitted for domain registrations (subject to WHOIS privacy protection where enabled).

  • Third-Party Service Providers: Verified vendors providing payment gateway processing, automated email delivery, infrastructure monitoring, and AI API interfaces.

  • Legal & Law Enforcement Authorities: When required by subpoena, court order, or applicable law to protect HostPawa’s legal rights or physical/digital infrastructure.

4. Data Retention and Account Deletion

  • Active Accounts: We retain your account information for as long as your account remains active and in good standing.

  • Terminated Accounts: Following our 30-Day Overdue Policy, files, databases, and hosted content associated with terminated services are permanently deleted from our primary servers.

  • Financial Records: Transaction and invoice histories are retained for the duration required by applicable statutory accounting and tax regulations.

5. Security Measures

HostPawa implements administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration. These measures include SSL/TLS encryption for data transmission, access control mechanisms, and firewall protections. However, no internet transmission or electronic storage method is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain user sessions, remember dashboard preferences, analyze traffic flow, and ensure secure authentication. You can control cookie preferences through your individual browser settings.

7. Your Privacy Rights

Depending on your jurisdiction (such as GDPR, NDPR, or applicable data privacy laws), you may have the right to:

  • Request access to the personal data we hold about you.

  • Request rectification of inaccurate or outdated information.

  • Request deletion of your personal data (subject to legal retention obligations).

  • Opt out of non-essential marketing communications.

8. Contact Us

For questions, data requests, or privacy concerns regarding these policies, please reach out to our compliance and support team: